FAQs
I just placed an order, when will it ship?
On average, we need between 24-48 hours to process your order and transport it to our carrier's sorting facility. Once your order has been processed by our shipping department, we are unable to make any changes (including the address). We only ship to the address you provided at checkout. If you have any questions, please email us.
I'm not satisfied with my order, can I return it? What if there's a problem?
We offer a 100% money back guarantee only if you receive the product defective or damaged. You have 30 days to return the product to us and receive a full refund. You must return the product at your own expense. Once we receive the product, we will refund you the full amount of your original purchase. Please include all names and order numbers on returned packages. Please note: If your package is in transit, you will have to wait until it
arrives and return it before you can receive a refund.
Can I cancel my order?
You can cancel your order without incurring any costs! You must cancel your order before it is shipped.
I entered an incorrect address, what should I do now?
If you have entered an incorrect address, please wait for the order confirmation email. Once you have verified that the address provided is incorrect, please notify us by email at info@heartpray.de . If the address provided is incorrect, we can change it within 24 hours. After the 24 hours have passed, no refund will be given.
How long does shipping take?
Delivery by freight forwarder takes approximately 2-3 working days within Germany, shipping to neighboring countries may be delayed by a few days.
I have a question that hasn't been answered. Can you please help me?
Of course! We are here for you! Please send us an email to info@heartpray.de and we will be happy to help you.
We receive a large volume of emails. If you would like a quick response, please include your order number and describe the problem in detail, thank you.
Is the prayer rug portable?
Yes, this prayer rug is lightweight and easy to fold, making it ideal for travel. It is designed so that you can take it anywhere.
Is it suitable for all surfaces?
Yes, the non-slip backing ensures that the rug stays securely in place on various surfaces, whether indoors or outdoors. It provides stability when praying on any type of floor.
Can I also use it outdoors?
Absolutely! The prayer rug is durable and easy to clean, making it perfect for outdoor use. Its waterproof material ensures that it can withstand different environments well.
How can I clean the mat?
The mat is machine washable to keep it fresh and hygienic. Simply throw it in the washing machine to make it look and feel like new.
